Cancellation Policy

Cancellation Policy for Services and Tests and Payments made to Back and Neck Clinic(www.drashishjain.in)

Please read this Cancellation Policy carefully before availing services or tests at Back and Neck Clinic(www.drashishjain.in) and making any payments. This policy governs the cancellation process and refund eligibility for services and tests and other purchases provided by Back and Neck Clinic(www.drashishjain.in). By availing services or tests and making a payment, you agree to be bound by this Cancellation Policy. If you do not agree to this policy, please refrain from availing services or tests or medical purchases and making any payments.
1- Cancellation of Services and Tests:

A- If you need to cancel or reschedule your scheduled service or test or paid appointment, you must notify Back and Neck Clinic(www.drashishjain.in) as soon as possible, preferably within a reasonable timeframe before the scheduled appointment.

B- Cancellation requests should be made by contacting Back and Neck Clinic(www.drashishjain.in) using the contact information provided below.

2- Refund Eligibility:

A- Refunds for cancelled services or tests or any medical purchase will be considered based on the following criteria:
I. ADVANCED CANCELLATION: IF YOU CANCEL YOUR SCHEDULED SERVICE OR TEST OR APPOINTMENT WITHIN A REASONABLE TIMEFRAME BEFORE THE SCHEDULED APPOINTMENT, YOU MAY BE ELIGIBLE FOR A REFUND. THE EXACT TIMEFRAME FOR ADVANCED CANCELLATION WILL BE DETERMINED BY Back and Neck Clinic(www.drashishjain.in).
II. NON-AVAILABILITY: IN CASES WHERE Back and Neck Clinic(www.drashishjain.in) IS UNABLE TO PROVIDE THE SCHEDULED SERVICE OR TEST OR MEDICAL PURCHASE DUE TO UNFORESEEN CIRCUMSTANCES OR TECHNICAL ISSUES, YOU WILL BE ELIGIBLE FOR A FULL REFUND.

3-Refund Process:

A- To request a refund for a cancelled service or test, you must contact Back and Neck Clinic(www.drashishjain.in) directly using the contact information provided below. You may be required to provide details of the cancelled appointment, such as appointment reference number, date, and time.

B- Refunds, if approved, will be processed using the same payment method used for the original transaction, unless otherwise agreed upon.

C- Refunds may be subject to administrative fees or deductions as deemed necessary by Back and Neck Clinic(www.drashishjain.in).

4- Non-Refundable Services and Tests:

A-Certain services or tests or medical purchases may be non-refundable, including but not limited to:
I. SERVICES OR TESTS OR PURCHASES THAT HAVE ALREADY BEEN PROVIDED OR CONSUMED.
II. NON-CANCELABLE OR NON-TRANSFERABLE SERVICES OR TESTS OR PURCHASES.

5- Communication and Status Updates:

A- Back and Neck Clinic(www.drashishjain.in) will make reasonable efforts to communicate with you regarding the status of your cancellation request and refund process.

6- Contact Us:

If you have any questions, concerns, need to cancel a service or test, or request a refund, please contact us at:
Back and Neck Clinic(www.drashishjain.in)
Address: 3/309, Vishwas Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010
Phone: 073886 94422